Christopher Dunford

Why blameless postmortems prevent repeat incidents, and how templates and automation in Jira and Confluence help you make them the standard.

What belongs in an incident postmortem template, and four ways to use one in Jira and Confluence, from manual copy-paste to fully automated pages.

Jira finally has a native calculated field. But it can't read select lists or roll up values across work items — here's what to do when your formulas need more.

Confluence databases are great for standalone data, less so for tracking pages. Here are the best and worst use cases — and what to use instead.

The native Jira cascading select list only supports two levels — and required child options can be left blank. Here's why, and what you can do about it.